Shipping & Returns

Shipping

Shipping is free worldwide, except for framed and oversize pieces (“oversize” covers both size and weight). Please contact us about delivery for these.

Every order is wrapped and packed by hand by Roberto, our in-house packer, at 94 New Bond Street. If you’re buying a gift, we can wrap it in our signature paper and black ribbon.

All shipments are fully insured in transit. We use a selection of reputable carriers, including DHL, FedEx, and UPS, with tracking information provided for all shipments. Deliveries to mainland UK are normally sent by next-day delivery, and overseas shipments by courier. Arrival time varies depending on the destination, but is generally 2–3 working days to Europe and North America. Please contact us for express delivery or if you have any concerns about a shipment.

If no one is available to take delivery and your parcel is returned to us, we will let you know so that we can rearrange delivery.

International orders

Orders delivered outside the UK may be subject to import duties and taxes, which are applied when the delivery reaches its destination and are payable by the recipient. We have no control over these charges and cannot predict their amount, so please contact your local customs office for further information before placing your order. Current UK and EU export licensing regulations apply to manuscripts and high-value individual items.

Collection

Orders are available to collect from our bookshop at 94 New Bond Street, London W1S 1SJ, open Monday to Saturday 10am to 6pm and Sunday 11:30am to 6pm. Please bring your confirmation email when you come to collect your order.

Returns & refunds

We guarantee the authenticity of everything we sell. If an item proves to be not as described, you can return it within 14 days of receipt for a full refund, including the original delivery cost. Items must be returned in the same condition in which they were received.

In the rare event of an item being damaged in shipping, please contact us immediately and we will arrange a refund or replacement.

To arrange a return, please email info@shapero.com. Refunds are generally processed within 14 days of the item being returned to us, to the card used for payment. This does not affect your statutory rights as a consumer.

Our full terms of sale, including delivery, title and risk, and your statutory cancellation rights, are set out in our Terms & Conditions.